Refund policy

Return & Refund Policy

At Prasib Store, we are committed to providing a smooth and reliable shopping experience for every customer. We understand that in certain situations, you may need to request a return or refund, and we aim to handle such requests in a fair, transparent, and efficient manner. If you receive a product that is damaged, defective, or incorrect, we recommend contacting our support team as soon as possible after delivery so that we can review your case and provide the appropriate assistance. To be eligible for a return, items must be unused, in their original condition, and, where applicable, returned with the original packaging. Requests that do not meet these conditions may not be approved.

Please note that certain categories of items may not be eligible for return or refund, including but not limited to personal care products, hygiene-related items, customized or personalized products, and items marked as final sale. Once a return request is submitted, our team may require relevant details such as your order number, a clear description of the issue, and supporting images or videos to verify the claim. After reviewing the request, we will determine the appropriate resolution, which may include a replacement, store credit, or a refund, depending on the situation.

If your return is approved, you will receive instructions on how to proceed with the return process. Items sent back without prior approval may not be accepted. After the returned item is received and inspected by our team, we will notify you regarding the approval status of your refund. Approved refunds are typically issued to the original payment method used during checkout, and the time required for the refund to reflect in your account may vary depending on your bank or payment provider. Please note that original shipping charges are generally non-refundable unless the return is due to an error on our part.

In the case of failed or declined deliveries, incorrect shipping details provided by the customer, or refusal to accept the order, additional handling or shipping charges may apply. Orders can only be canceled before they have been processed or dispatched; once an order has entered the shipping stage, cancellation may no longer be possible. We strongly encourage customers to review their order details carefully before confirming their purchase to avoid any inconvenience.

Prasib Store reserves the right to review and make decisions on all return and refund requests in accordance with this policy. We may update or modify this policy at any time without prior notice, and any changes will be reflected on this page. By placing an order on our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

If you have any questions, concerns, or require assistance regarding your order, returns, or refunds, please feel free to contact our support team at store@prasib.com or call us at +91 9996364015. We are here to help and will do our best to ensure your experience with Prasib Store remains positive and hassle-free.